Event Details
Focus and Features
Through team exercises, group discussions, case studies, lectures, and several role playing sessions , this course will help the participants learn and apply skills to gain broader knowledge on improving good relationships with audit clients, and thus help in achieving the goals/objectives of the IA organization and enable it to be regarded as a business partner.
What You Will Learn
I. The Need for Importance of Developing and Maintaining Good Auditor-Client Relations
II. Causes of HR Challenges
- Impressions of Clients about Auditors
- Impressions of Auditors about Audit Client
III. How clients regard auditors
IV. The impact of roles and stress
- Understanding your own behavior
- Manifestation of Client Opposition
V. How to Handle HR Challenges
- Understanding HR challenges
- Methods of Resolving Role Conflicts and Stress
VI. How to Handle HR Challenges in Auditing
- Questions about your attitude towards Others
- Audit Client Antagonism towards Auditors
VII. Suggestions for building positive relationships
- Obtain Feedback from Client
- Apply consultative attitudes
- Handle hostile opposition considerately
- Effective Listening
- Good Communication
- Participative Auditing
- Collaboration
Who Should Attend
The seminar is ideal for all auditors to enable them to deal with conflicts and challenges that may arise in the workplace - inside and outside the audit environment