Focus & Features

The Incident Management Audit Checklist is a comprehensive tool designed to evaluate the effectiveness and efficiency of your organization's incident management processes. It covers all key areas, including incident reporting, investigation, analysis, response, and communication.


Learning Objective(s):

  • Have a working knowledge of the IT Incident Management process.
  • Be able to distinguish effective IT Incident Management processes from ineffective ones.
  • Understand that effective IT Incident Management hinges on implementing preventive, detective, and corrective controls, including the appropriate segregation of duties and adequate management supervision.
  • Be in a position to recommend the best practices for addressing these issues, both for assurance that controls mitigate risks and for increasing effectiveness and efficiency.


What You Will Learn

Introduction

  • Problem vs Incident
  • Benefits
  • Process


Incident Management Process

  • Identification
  • Categorization
  • Prioritization
  • Resolution and Closure
  • Roles and Responsibilities


COBIT Requirements

  • Incident Management


Optimized Incident Management

  • Early On-going Identification
  • Organized and Systematic Work
  • Team Training
  • Task Automation
  • Engagement Communication
  • Leveraging on Tools
  • Metrics Reporting


Course Summary


Number of CPE units: 3


CANCELLATION POLICIES

  1. Cancellations received 48 hours before the seminar date and no-show will be charged 50% of the registration fee. Request for refund of the remaining fee must be done through email. Expect at least two weeks of processing time upon verification of refund.
  2. Substitutions are allowed if the membership status of the two participants is the same; otherwise, the difference in the ticket price must be settled.


PAYMENT INSTRUCTION

IIAP's new bank account information under UNIONBANK OF THE PHILIPPINES (UBP)


Note that the submission of Proof of Payment is still mandatory for Official Receipt (OR) issuance.


FOR DIRECT DEPOSITS (CASH OR CHEQUE), ONLINE FUND TRANSFERS, WIRE REMITTANCE


Bank Details

Account Name : Institute of Internal Auditors Philippines, Inc.

Bank Name : UNIONBANK OF THE PHILIPPINES

Branch : Insular Ayala-Paseo Branch

Bank Address : GF Insular Life Building Ayala Avenue corner

Paseo de Roxas Makati City

Swift Code : UBPHPHMM

Account no. : 0030 6000 2627 (Peso Checking Account)

Purpose of Transactions : for Seminar/Events Registration and Membership Fees


IMPORTANT! Mandatory submission of proof of payment

via IIAP Website : https://bit.ly/submitProofofPayment

Email it to training@iia-p.org


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Location

Virtual set-up/via Zoom

See route

Contact us

For additional event or venue information, please email training@iia-p.orgYou can also reach us at +63 9409551

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