Focus & Features

As the Philippines continue to be a consumption-driven economy coupled with the growing middle class and increasing workforce; Companies and entrepreneurs have diverted their resources to catering to this segment of the populace by entering into industries such as the MICE (Meetings, Incentives, Conferencing and Exhibition) and hotels and restaurants. This condition has become apparent in metropolitan areas and urban developed cities.

Companies need internal auditors who are equipped with the basic knowledge of the hotels and restaurants industry and can perform audits of its operations with minimal training. This training aids auditors to learn the basis in auditing hotels and restaurants and develop expertise in this unique profession .Specifically the program will focus on the following objectives:

- Have a full grasp on the processes related to the Hotel and Restaurants Industry.

- Identify the areas where the auditor can focus their resources when conducting operational audits

- Apply the knowledge learned about the industry when conducting periodic assessments on the Company's established control mechanisms

What You Will Learn

Reservation, Confirmation and Cancellation

  • Inquiry and Confirmation,
  • Cancellation and Amendment of Confirmed Reservation,
  • Down payments.

Check-In and Registration

  • Room Blocking,
  • Arrival and Registration,
  • Credit Card Verification,
  • Luggage Handling,
  • Walk-In Guest,
  • Parking Validation,

Sales Function

  • Room and Mini-Bar,
  • Food and Beverage (Outlets),
  • Facilities and Other Amenities,

Inventory Management and Menu Costing

  • Kitchen Operations,
  • Bar and Mini-Bar Operations,

End-Of-Day Procedures and Night Audit

  • Revenue Collation and Reporting,
  • Reconciliation,
  • Adjustments,

Guest Check-Out

  • Collation of Charges,
  • Master Folio Preparation (Billing) and Review,
  • Settlement,
  1. Cash Handling,
  2. Check,
  • Credit/Debit Card,
  1. Securing Credit/Debit Card Charge Slips,
  2. Merchant (Bank) Reports Reconciliation,
  3. Chargeback Procedures,
  • Customer Tips and Service Charges,
  • Guest Feedbacks,

Hotel/Restaurant Management System

  • Database Creation (Menu, Price, Room and Room Rates),
  • POS Access Rights and Segregation of Duties,

Financial and Non-Financial Reporting


  • Housekeeping,
  • Fixed Assets,
  • Valet Parking

Who Should Attend

This seminar is ideal for internal auditors conducting operational audits for hotels and restaurant establishments. This is also a general course for anyone interested to increase their knowledge and skills about hotels and restaurants.

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Paul Ryan Balon

Chief Audit Executive at Makati Development Corporation

More about our speakers


St. Giles Hotel, Makati Avenue corner Kalayaan Avenue Makati City Philippines
Makati Avenue corner Kalayaan Avenue
Makati City, Philippines

See route

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