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Overview:
From the same-titled book by Dr. Joan Pastor, published by IIA Research Foundation, this training aims to provide guidance to auditors who deal with conflicts by providing methods that are easy to understand and apply in identifying critical differences that may exist between you, the auditor, and your respective audit clients.
Learning Objective(s):
- To empower auditors to be effective communicators and problem-solvers
- To build strong and harmonious relationships with audit clients
- To foster cooperation and respect with audit clients leading to a healthier and more productive work environment
- To help auditors make informed and balanced decisions in complex and challenging situations
- To enhance the auditor's reputation for fairness, impartiality, and professionalism
What You Will Learn
- Introduction to Conflict Management in Auditing: Know the fundamental concepts of conflict and negotiation, and how it is associated in the overall audit process.
- How Conflict Evolves: Understand the evolution process of conflict and its stages from the warning signs, erupting differences, and "stalemate".
- Approaches to Resolving Conflict and Negotiating with Clients: Learn varying alternative approaches in resolving conflict based on actual scenarios and expected outcomes.
- The Collaborative Negotiation Approach: Explore the recommended step-by-step approach towards successful negotiation.
- Listening and Communications Skills: Identify the guiding principles on listening and communicationfor auditors who exhibit neutrality and objectivity.
- Understanding and Managing Resistance: Learn the different manifestations of resistance, process for handling objections, and what to do when resistance turns to open frustration, anger or irritation.
Who will benefit from this course?
- Internal Auditors
- Internal Audit Supervisors
Number of CPE units: 7
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