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Focus & Features
The Incident Management Audit Checklist is a comprehensive tool designed to evaluate the effectiveness and efficiency of your organization's incident management processes. It covers all key areas, including incident reporting, investigation, analysis, response, and communication.
Learning Objective(s):
- Have a working knowledge of the IT Incident Management process.
- Be able to distinguish effective IT Incident Management processes from ineffective ones.
- Understand that effective IT Incident Management hinges on implementing preventive, detective, and corrective controls, including the appropriate segregation of duties and adequate management supervision.
- Be in a position to recommend the best practices for addressing these issues, both for assurance that controls mitigate risks and for increasing effectiveness and efficiency.
What You Will Learn
Introduction
- Problem vs Incident
- Benefits
- Process
Incident Management Process
- Identification
- Categorization
- Prioritization
- Resolution and Closure
- Roles and Responsibilities
COBIT Requirements
- Incident Management
Optimized Incident Management
- Early On-going Identification
- Organized and Systematic Work
- Team Training
- Task Automation
- Engagement Communication
- Leveraging on Tools
- Metrics Reporting
Course Summary
Who Should Attend
The seminar would benefit a cross-functional audience to ensure a comprehensive understanding of incident management strategies, their impact on IT operations, and how to minimize disruption effectively.
IT Managers and Team Leaders: Those responsible for overseeing IT operations and incident response within their teams.
Number of CPE units: 7
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